We finally did it.
Thanks to you sharing about our products with your friends and family, OraWellness has continued to grow through the years. We now have happy customers in 77 countries around the world. (Thank you ALL!)
In order to keep up with inventory needs, we have grown up from a small, boutique production team to a new production lab. More about how excited we are about our new production team in a bit…
The most important thing for you to know is that even though our products will look a little different, we’ve maintained the same formula for our HealThy Mouth Blend.
New logo, new labels, new packaging
We have upgraded our labels to have different colors for our different formulas.
You’ll also notice that we have different packaging for our nut free Healthy Mouth Blend.
So, those of you who prefer our nut free blend, there will no longer be any confusion due to us using the same external packaging.
Now our original formula is in the same blue recycled paperboard tubes and boxes and our nut free formula is in green.
Slightly different flavor…
When we received our samples from our first production run with our new manufacturing team, we noticed that the HealThy Mouth Blend tasted a bit different. Really, it tasted like it used to taste back when we first started OraWellness.
You may notice that the blend seems a little stronger but it’s the same awesome formula we’ve always used.
The reason for the difference in flavor is because our new manufacturing team has sourced the base organic ingredients from their own suppliers. Just like organic tomatoes will taste different from one farm to another, essential oils can vary in their flavor profiles depending on the source of the raw ingredients.
Why our new production team rocks!
Given the explosion of essential oils into the health and wellness movement in recent years, sourcing the cleanest, highest quality oils can be challenging and confusing. When sourcing the ingredients for our products, quality, purity and effectiveness have always been our main priorities.
Our new lab is a certified organic accredited lab and every batch we produce is tested to maintain the highest standards in manufacturing. Our lab utilizes a variety of methods to test all raw materials upon receipt, making sure that they meet our uncompromising standards.
Tests confirm identity and potency as well as screen for impurities such as heavy metals, insecticides and microbes. All raw materials are quarantined until accepted or rejected by the quality control department.
Finished products undergo final testing before being released for packaging.
What all this means is our HealThy Mouth Blend is the same awesome formula with greater testing to maintain quality and purity.
On the road to organic certification…
UPDATE:
The article’s original text below explains the challenges we were facing when we first wrote this article, but we’re happy to provide this update letting you know that we did indeed find a solution, and we wound up getting USDA organic certification for our HealThy Mouth Blend! Woo hoo! You can read more about this our follow-up article, The HealThy Mouth Blend’s Long Road to Organic Certification.
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CONTINUE READING ARTICLE’S ORIGINAL TEXT (SEE UPDATE ABOVE):
Part of our excitement with shifting to our new production team is that they can help us achieve a dream we have had for many years… For our HealThy Mouth Blend to be certified organic.
We thought this would be done already but we hit a snag and we thought you’d be interested in the process.
As you know, our HealThy Mouth Blend has always been produced using organic essential oils in a base of certified organic carrier oil. All along, the essential oil of manuka has been ‘wild crafted’ because our understanding was there was no manuka being grown in a certified organic farm.
To be certified organic, our HealThy Mouth Blend has to be made from at least 95% certified organic ingredients. Given the formula and that manuka was the only non-certified ingredient, this was no problem.
However, it turns out that manuka is one of a few ingredients on the USDA list that must be certified organic regardless of the amount if you are going have your product certified organic.
The problem is obvious…
We’ve spent the last 2 months searching for certified organic manuka but have come up empty handed. There is no manuka being grown organically (it’s all wild crafted).
Since we have been unable to find certified organic manuka on the market, we’re in the process of appealing this silly regulation in order to get our HealThy Mouth Blend certified organic. So it will be a bit longer until we can finally realize our dream for our HealThy Mouth Blend to have a certified organic label on it! (And if you happen to know of a certified organic manuka farm, we are all ears!) And when we do get organic certification, our packaging will change again.
Let us know what you think of the new label and packaging! Do you appreciate the improvements to maintain the highest quality? As always, we want to know your feedback and thoughts on the new packaging and purity testing.
Thank you for being a part of our lives!
Love and Aloha!
Will and Susan
I agree with the dropper be a better option … perhaps you could sell the bottles with a screw on cap….. and include the dropper cap separately so that the rubber wouldn’t be damaged .
I myself am fine with the wild crafted Manuka oil. It probably would keep the price down as well .
Thanks for a great product .
Aloha Amy,
Great ideas! We appreciate you stopping by to share them with us. 🙂
Thank you and Aloha!
I love the Healthy Mouth Blend, but have also had some problems with one of the most recent bottles so have decided to just remove the insert from a bottle that works fine and switch it to the recalcitrant one as soon as possible. ( I have two bottles going at a time, one in the bathroom and one in the kitchen for the two drops in the morning when I do the coconut oil pulling.) My teeth feel great, by the way. Mahalo, Robin
Aloha Robin!
Thanks as always for sharing your positive words here!
It sounds like you got some of the production run where we had a glitch with our team using the wrong size of plastic insert in the bottle neck. I’m sorry about this. We have the right inserts on hand that we’ve shipped to customers. Please let us know if you’d like us to send you some across the pond :).
Good work — Will, Susan & team — the behind-the-scenes transparency is most welcome. Always good to know what’s going on in products we rely on.
Hello and big up from the beautiful island of Jamaica! I am a new convert to OraWellness and my experience so far from customer service for getting the products to keeping your clients in the loop like this update… one word “stellar!”
Looking forward to a happy partnership with you guys to keep my mouth in tip top shape ?
Best,
Stacey -Ann
Sometimes the certification is necessary for me but like MJ I’m very content with the wildcrafted manuka. Thanks very much for always giving us the best.
Can’t wait to order my new batch! Love the packaging and thanks for all the behind the scenes info. Sending organic hopeful vibes! : )
Appreciate the purity detail. Given that almost everything out there has some form of toxin, any Company who pays attention to this detail is wonderful! Keep up the awesome work.
Namaste,
Tammy
Love Orawellness!! I’ve been using it for a long time. I’m glad you posted this because I was wondering about the new labeling.
Thanks Marianne!
We wondered about making a blog article on this since we mostly write about solutions. Thanks for confirming that ‘you’ wanted to know! 🙂
Aloha!
I always trust your product and love the way you take great care to inform us of all your decisions and changes. You and they are the greatest!
Thank you so much for your kind words Geri! Truly, it’s an honor to serve you in this way!
Aloha!
Continue to love this blend. This product continues to improve my oral health. Much appreciation.
Thank you Candace! We love you too! 🙂
I think it would be great if you sold a cap that allows one to use a dropper to apply the oil. I sometimes get a bottle that the oil will just not come out after having waited. I end up trying to shake it and invariably lose a little that way. My oregano oil finally ran out so I was able to use that dropper. Waiting for another to empty so I can use it on my other bottle in the extra bathroom.
Aloha Suzanne,
Thank you SO much for commenting here!
It very much sounds like you received some product from our previous production team that was one of the reasons why we have shifted! They accidentally used the wrong plastic insert in some of our bottles which made it nearly impossible to get the drops to flow from the bottle.
I’m going to communicate your email address with our admin team and ask them to reach out to you. Please check your email this coming week for a personal email from us.
And, we agree that using a glass dropper insert would also be nice and have considered this for years. My only concern, founded or not, is that the blend would damage the rubber dropper top over time. While most times, the blend would never even get up into the dropper top, when shipping the product, the blend very well could, thus my concern and our hesitation on using a dropper top style.
Thank you for the idea! Please check your inbox soon!
Perhaps it could still be shipped with the same dropper-in-the-top, but you could sell the dropper tops as an additional product for people who would prefer to use it that way?
Thank you Carolyn!
We will look into carrying the dropper tops and have them available for customers who would prefer them. Maybe what we should do is just do a quick survey and see if you (all) would prefer that we switch to the other top? We’ve always just followed your (plural) lead on what you want with the company direction anyway…
Thank you SO much!!
Great idea. I’ve had the same problem myself. Mine won’t come out and then all of a sudden more drops than I need decide to come out.
A bit of a behind-the-scenes look is welcome. While many buyers seem to want the organic certification and while your dream is worth reaching for, I’m quite content with wildcrafted ingredients from the right sources. Now I need to run out of my HTM blend so I can try the new stuff!
Thanks for the update and all you’re doing to create the best products and healthiest mouths possible!