My tracking information isn’t updating. Why?

Every once in a long while, an order can either have malfunctioning tracking code or be misplaced by the postal service. If the tracking was updating but is no longer changing, the postal service may have temporarily misplaced your package (they do usually find them again after a bit).

Or, they may even have forgotten to scan the package into their system at a few stops and then it just shows up on your doorstep.

We’ve even known the occasional package to wander to an out-of-the-way state prior to remembering where it was going and reaching the customer’s hands.

Of course, if your package gets snagged for too long, reach out to us and we’ll reship to you.

Thank you for your patience with the USPS! They do work very hard for us, especially during holiday season!

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