My order has not arrived, but the tracking number shows that it was delivered

We’re sorry that your order has not yet reached your hands. 🙁

Is it possible that someone else received your order and forgot to tell you? Strange but true, it’s happened to other customers when they have emailed us for the same reason. 🙂

In situations like this in the past, sometimes another person in the home received the order and didn’t tell anyone. In fact, once someone’s husband had accepted the package and then forgot he left it in his car for two weeks, and another time the order was sitting (for several weeks) at the concierge desk of a high-rise condo building.

So, would you please check with everyone else (family, roommates, neighbors, building employees, etc.) who might have been able to receive it?

If nothing turns up, please contact us so we can provide more assistance.