I was charged customs import fees. Why?

Some countries charge their inhabitants import duties for orders from the USA and other countries.

OraWellness is not responsible for these fees, and we cannot begin to keep track of the variations from country to country, so we can’t provide any estimates of what your import duty taxes might be. As the saying goes, these things are ‘simply Greek to us’. 🙂

You may be able to contact your customs authority for more information.

In an effort to keep your cost as low as possible, we do absorb some of the international shipping fees, but we do not cover customs duty fees.

For future orders, it might be helpful to check out our Store Locator page to see if you can avoid customs fees by ordering from an OraWellness distributor in your area.

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