Here you will find the step by step process how to take care of failed orders.
A failed order by definition for us is when a customer attempts to purchase from the site and is unsuccessful.
The most common reason for failed orders is trouble with credit card transaction. There are many variations including:
- where a customer lives (Australia is notorious for failed orders)
- tighter fraud protection with credit card companies for online transactions
- error entering customer information correctly
Here are two videos that will walk you through the process and multiple platforms involved with this process. You can also find a step by step list of the process below the videos.
Failed order process: